Refund policy

Return and Refund Policy

Last updated: [oct 1]

At Carwaar, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund terms below.

1. Return Eligibility

Return requests must be raised within [14 days] of receiving the product.
Products must be unused, undamaged, and returned in their original packaging with all tags and accessories.
Proof of purchase, such as an order confirmation, may be required.
Products that are used, damaged after delivery, or returned without original packaging may not be eligible for return, subject to applicable consumer rights.

2. Non-Returnable Items

The following items may not be eligible for return:

Personalised or customised products.
Products marked as non-returnable on the product page.
Items damaged due to misuse or improper handling after delivery.

This does not affect your rights if a product is defective, damaged on arrival, or incorrectly supplied.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us within [48 hours] of delivery with your order number and clear photographs of the issue. We will review the request and provide the next steps.

4. Refund Process

Once your return is received and inspected, we will inform you whether the refund is approved.

Approved refunds will be issued to the original payment method, subject to payment-provider processing times. Any applicable refund timeline will be communicated to you.

5. Return Shipping

Return shipping costs will be [borne by the customer / covered by Carwaar], except where the return is due to a damaged, defective, or incorrect product.

6. Exchanges

Exchanges are subject to product availability. Contact us before sending any item back.

7. Order Cancellation

Cancellation requests must be made before the order is dispatched. Once an order has been dispatched, it may no longer be possible to cancel it; the return policy will apply.